Pricing

BlueFabric increases business agility and competitiveness via seamless automation of your business processes.

Packages

BlueFabric pricing is based on the number of users, combined with the number of process instances consumed.
While allowing unrestricted process development, our pricing model is based on a predictable budget approach, allowing you to control the costs.

Please select your best fitting option and start enjoying the BlueFabric journey.



  • Flexible Number of Users
  • 1 - 25
  • 26 - 50
  • 51 - 100
  • 101 - 200
  • 201 - 300
  • 301 - 500
  • 501 - 1,000
  • 1,001 - 3000
  • Flexible Monthly Process Instances
  • 1 - 500
  • 501 - 1,000
  • 1,001 - 2,500
  • 2,501 - 5,000
  • 5,001 - 7,500
  • 7,501 - 10,000
  • 10,001 - 15,000
  • 15,001 - 20,000
  • 20,001 - 25,000
  • 25,001 - 50,000


Packages include

No Application Restrictions
No Application Restrictions
Unlimited Number of Applications
Unlimited Number of Applications*
3 Enviroments on Cloud
3 Enviroments on Cloud (dev, prototyping & production)
Automatic Platform Updates
Automatic Platform Updates
Great Support
Great Support**

* based on chosen transaction package
** according to SLA

Support

BlueFabric Support Services BlueFabric Support Levels
Services Category Services Description Standard Gold Platinum
Documentation Product Webhelp
Online Tutorials
FAQ'S
Release Notes
Forum / Chat
Product Release Access to new software releases

Access to new software releases

Access to new software releases
Access to product roadmap

Access to new software releases
Access to product roadmap
Feature requests priority

Training Online/Remote Assistance

-

1 day/month

5 days/month

Online Training / Webinar

-

2 sessions*2 hours

4 sessions*2 hours

Onsite Training Session

-

-

On Demand

Onsite Assistance

-

-

On Demand





Incident-based
Customer Support
Support Tickets Channel

Support Web Interface

Support Web Interface
Email Support
Phone Support

Support Web Interface
Email Support
Phone Support
Dedicated Support Engineer

Support Window

Monday – Friday, 09:00 – 17:00 CET

Monday – Friday, 09:00 – 17:00 CET

24x7 online/email/phone support
24x7 remote support

Service Availability

Service Availability

99.5%

99.5%

SLA Terms

1 - Critical Defects
(System Down)

Ticket response time: 4h

Severity 2 - Highly Important Defects
(Entire module is affected)

Ticket response time: 4h

Severity 3 - Medium Defects
(A feature within a module is affected)

Ticket response time: 8h

Severity 4 - Low Defects
(Annoyances)

Ticket response time: 8h

Severity 1 - Critical Defects
(System Down)

Ticket response time: 2h
Immediate workaround*: 4 business h
Permanent Fix: Next Fix Pack/Release

Severity 2 - Highly Important Defects
(Entire module is affected)

Ticket response time: 2h
Immediate workaround*: 1 business day
Permanent Fix: Next Fix Pack/Release

Severity 3 - Medium Defects
(A feature within a module is affected)

Ticket response time: 2h
Immediate workaround*: 3 business days
Permanent Fix: Next Fix Pack/Release

Severity 4 - Low Defects
(Annoyances)

Ticket response time: 2h
Workaround or fix: As seen fit**

Severity 1 - Critical Defects
(System Down)

Ticket response time: 2h
Immediate workaround*: 4 business h
Permanent Fix: Next Fix Pack/Release

Severity 2 - Highly Important Defects
(Entire module is affected)

Ticket response time: 2h
Immediate workaround*: 1 business day
Permanent Fix: Next Fix Pack/Release

Severity 3 - Medium Defects
(A feature within a module is affected)

Ticket response time: 2h
Immediate workaround*: 3 business days
Permanent Fix: Next Fix Pack/Release

Severity 4 - Low Defects
(Annoyances)

Ticket response time: 2h
Workaround or fix: As seen fit**

Note:
*An immediate workaround is an acceptable solution to the specific problem reported.
**In order to focus our efforts on core feature enhancements, some low priority defects may not be addressed.